How Corient Helped a US-Based Client Streamline AP, Taxation &Commission — Unlocking Efficiency & Growth

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Introduction

A leading US-based company providing communication solutions approached Corient Business Solutions to support their Commission, Taxation, and Accounts Payable (AP) processes. They were looking for a cost-effective solution and a business continuity plan (BCP) to streamline their operations. With frequent process changes and limited documentation, they needed a reliable, skilled team to manage their critical financial functions efficiently.

The Problem

Upon an initial review, several key problems were identified:

The client wanted to reduce operational costs while ensuring uninterrupted support for their finance functions.
Their finance team needed a structured BCP (Business Continuity Plan) to manage workload fluctuations and ensure seamless financial operations.
There were no existing Standard Operating Procedures (SOPs) or documentation, leading to inconsistencies in managing AP, Commission, and Taxation processes

Corient Solution

To address these challenges, Corient implemented the following solutions:

Skill Gap Analysis & Dedicated Resource Deployment – Corient conducted a competency mapping exercise to assess the expertise required and assigned a dedicated team to work directly with the client’s finance department. This ensured the right skills were aligned with their needs. 1.
Real-Time Communication & Collaboration – To ensure seamless workflow, Corient’s team mirrored the client’s working hours, allowing for immediate responses to queries, faster issue resolution, and improved coordination.

Challenges Faced

Upon an initial review, several key challenges were identified:

The absence of SOPs or structured notes made it difficult to onboard new resources efficiently.
The client’s requirements frequently changed, impacting resource planning and onboarding timelines.
Ensuring alignment between Corient’s team and the client’s processes required additional coordination to streamline expectations

Overcoming Challenges

Calibration Calls for Requirement Alignment – Corient introduced structured calibration calls, where the client and Corient’s team discussed key expectations, clarified process nuances, and ensured role alignment. These calls helped refine workflows and eliminate ambiguities.
Transparent Communication & Process Education – Corient provided step-by-step walkthroughs of how tasks would be handled, ensuring the client clearly understood the workflow, leading to better collaboration and smoother execution.
SOP Development & Knowledge Documentation – Corient developed comprehensive Standard Operating Procedures (SOPs) with detailed process flows, approval hierarchies, and escalation points, allowing for standardized and scalable financial operations.

Result Achieved

Through the tailored solutions provided by Corient, the client experienced several notable benefits:

Conclusion

By optimizing financial operations, enhancing communication, and implementing structured process controls, Corient enabled the client to achieve cost efficiency, operational continuity, and seamless knowledge transfer. The partnership not only streamlined their Commission, AP, and Taxation workflows but also allowed them to scale their business without operational roadblocks.

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