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How Corient Simplified Swiggy & Zomato Reconciliation Across 10 Outlets
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Highlights
- A fast-growing, multi-outlet F&B business could not reliably reconcile Swiggy and Zomato sales with settlements.
- Inter-branch mismatches and unclear platform deductions were adding manual effort with every new outlet.
- Corient built a single-window reconciliation tool that consolidates every outlet into one report.
- The client gained full visibility across 10 outlets, with a framework that scaled from 6 outlets without redesign.
Introduction
Food delivery platforms drive a large share of revenue for modern F&B businesses, but every settlement arrives net of commissions, fees and deductions that are rarely easy to trace. Multiply that across several outlets and reconciliation quickly becomes a bottleneck.
An India-based, multi-outlet F&B business selling through Swiggy and Zomato engaged Corient for finance and accounting support in June 2024, when it operated 6 outlets. It grew to 7 outlets in FY 2024–25 and 10 outlets in FY 2025–26.
What began as routine accounting support became a full redesign of how the business reconciles its e-commerce sales and settlements.
The Initial Problem: What Went Wrong?
- High-volume Swiggy and Zomato transactions were spread across multiple outlets.
- Sales were sometimes booked under one branch while the receipt arrived under another, creating inter-branch differences.
- The many charges deducted from platform settlements were hard to identify and understand.
- There was no clear way to separate regular platform charges from new or non-regular ones.
- Manual reconciliation efforts kept rising, with no single consolidated view across outlets.
Corient’s First Solution: The Fix
Corient’s team analyzed the client’s e-commerce transaction and settlement process and built a single-window reconciliation tool for Swiggy and Zomato. The tool:
- Imports the payment advice and settlement files generated by each platform.
- Consolidates transaction data across all outlets.
- Flags cases where a sale and its receipt were recorded under different branches.
- Gives clear visibility into platform charges and deductions.
- Identifies new or non-regular charges for further investigation.
- Generates a single consolidated report covering every outlet.
The New Problem: A Surprise Roadblock
- Transaction volumes kept climbing as the client grew from 6 to 10 outlets.
- Each outlet’s accounts had to stay accurate while still rolling up into one consolidated view.
- Inter-branch sales and receipt mismatches needed additional analysis to resolve.
- It was not always clear whether a platform deduction was a regular charge or a non-standard one.
- Charge patterns kept changing, so new deductions had to be caught, validated and correctly accounted for.
Corient’s Second Solution: Fixing the New Problem
Rather than reviewing every transaction by hand, Corient turned reconciliation into a centralized, exception-driven process. To do this, Corient:
- Mapped the transaction and settlement flow between the outlets, the client’s books and the platforms.
- Pinpointed the key reconciliation points and recurring gaps.
Built a mechanism to automatically surface inter-branch sales and receipt mismatches. - Separated regular platform charges from new or non-regular deductions.
Let the finance team focus only on exceptions that needed investigation. - Refined the process continuously as new outlets opened and volumes grew.
This gave the client a reconciliation process that is structured, reliable and built to scale.
The Final Outcome: A Success Story
- Delivered consolidated reconciliation visibility across all 10 outlets.
- Improved identification of inter-branch sales and receipt mismatches.
- Provided clear visibility into Swiggy and Zomato deductions and charges.
- Enabled tracking of new or non-regular charges requiring investigation.
- Standardized the review of e-commerce payment advice and settlement files.
Beyond the fix, Long-term benefits delivered:
- A structured reconciliation mechanism now gives the client stronger control over e-commerce sales and settlements.
- One consolidated report replaces fragmented, outlet-wise reviews.
- Standardized processes have reduced repetitive manual reconciliation work.
- Faster resolution of inter-branch and settlement differences supports more accurate accounting.
- The framework scaled from 6 to 10 outlets without any fundamental change to the approach.
Key Takeaways: Why This Matters for Businesses
- Delivery platform settlements arrive net of many deductions, and untracked charges quietly erode margins.
- Multi-outlet businesses need inter-branch reconciliation, not just outlet-by-outlet bookkeeping.
- Separating regular platform charges from new ones makes unusual deductions easy to spot and challenge.
- An exception-driven process saves time by focusing the finance team on what actually needs attention.
- A reconciliation framework built to scale supports growth without having to be rebuilt.
Swiggy and Zomato settlements don’t have to be a black box. With the right process, Corient turns high-volume, multi-outlet reconciliation into clear, decision-ready numbers.
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