Transition

The transition of processes from customer’s location to service provider location is one of the most important and critical aspects of business process outsourcing.  At Corient, we have developed a robust transition methodology to ensure the transition is  not only painless but exceeds the clients expectations. We have a comprehensive and mature transition methodology that has been refined and documented during the course of several transitions. We ensure compliance of check points at different stages.

Transition Methodology 
Our transition methodology ensures if divided into four toll gates:

  • Project Preparation and Planning
  • Execution
  • Parallel Run
  • Steady State

At the end of each toll gate, our Project Management team confirms meeting pre-defined success criteria that are mutually agreed by the client and our transition team.

Project Preparation and Planning
Our Project Management Team gets involved from the early stage of solution design. The Project Management Team consists of various stakeholders from both the organisations. Below are the deliverables during the project preparation stage

  • Handover of the solution design to the transition team.
  • Defining the roles and responsibilities of key stakeholders
  • Identification of dedicated transition team
  • Creation of a detailed execution plan for all work streams including critical dates 
  • Validation of FTE ramp-up, technology requirements and establishment of a governance structure 
  • Assessing and mitigating risk 

Execution 
Execution involves the implementation of the transition solution. We deploy domain, process and technology teams to address transition. The Execution phase consists of Hiring, Knowledge Transfer, Technology Transfer and Infrastructure Set Up

Parallel Run 
In Parallel Run, offshore operations are initiated with active client support. It involves several stages:

  • Preparation of the ramp-up schedule
  • Execution of offshore ramp-up and onsite ramp-down while maintaining continuity of operations and ensuring agreed service levels are met
  • Parallel run helps achieve robust operations with all the resources and infrastructure to execute steady state operations.

Steady State 
'Steady state operations’ is the ongoing delivery of services. The key objective is "business as usual," where the outsourced processes are executed in accordance with the norms in the Service Level Agreement (SLA). Steady state involves:

  • Security and business continuity
  • SLA metrics tracking and reporting to monitor continuous performance
  • Human Resource Management
  • Quality Management System