Hiring and Training

The success of any process or initiatives purely lie in the skills set of the team managing the initiative. At Corient, we lay a great emphasis on the hiring and training process. We follow a very robust methodology to ensure we have right kind of people to manage the in scope activities and have the right skills sets to ensure world class delivery

Hiring
We follow a six step approach to Hiring

  • Scope of Work
    We undertake a detailed review of the job to be undertaken by Corient. Based on the job, we identify the skill sets required for delivering the processes
  • Validation of Skill set matrix.  
    Based on the job review, we prepare a skill set matrix which is validated along with stakeholders. The same is shared with Human Resources and Consulting companies for identification of resources
  • Interview- Written Test
    We undertake a written and other test to ensure the candidate has the  right knowledge of the processes
  • Interview- Face to Face If the candidate clears the written and other test, face to face interview is taken
  • Offer Letter
    Once the offer candidate clears the interview, an offer letter is issued

Training
Training is the most critical part of the process after the transition. We have developed 3 modules of training which include Communication Training, Domain Training and Refresher Training
Communication Training includes

  • Great Customer Conversation
  • Culture Sensitisation
  • Understanding customer/Speaking Clearly
  • Rapport Building
  • Product Expertise
  • Sequential Skill Based Training
Domain Training includes
  • Refresher Training on Communication
  • Subject Training
  • Systems Training
  • On the job training
Refresher Training
  • Training Quality
  • End User Satisfaction
  • Trainer Certification / Minimum Skills of Trainers